What happens when a donor gives stock through Infinite Giving?
The donor transfers shares from their brokerage account to yours
We receive the shares and match them to your donors' pledge
We sell the stock and deposit the cash into your brokerage account
Once the funds settle, you can withdraw or invest them
Full timeline: typically 3–7 business days depending on the donor’s brokerage.
Do we need to take any action when a donor gives stock?
No — the sale, settlement, and deposit are all automated.
You’ll receive an email notification and can track the donation in your dashboard.
When does the donor get their tax receipt?
The donor receives an automated tax receipt the moment we process their gift
When can we access the funds?
Once the sale settles they are sent to your connected checking account via ACH.
Why do some donations take longer?
Common causes:
Delay Reason | Explanation |
Transfer sent at end of year / market holiday | Volume spikes and closures delay processing |
Donor's brokerage delays sending the shares | Some brokers have slow or manual processes |
If you ever need help tracking a donation, email support@infinitegiving.com and we can help trace it.
Do we pay fees when stock is donated?
No.
There are no transaction fees, or sale fees for the nonprofit.
The donor also does not pay a fee to give stock.
Can we set a rule for how donated stock is handled (auto-sell vs invest)?
Yes — you can choose:
Setting | What It Does |
Auto-Sell to Cash (default) | Stock is sold and proceeds go to connected checking account |
Auto-Invest Into Portfolio | Sale proceeds are automatically invested based on portfolio selection |